Archive for the ‘Information Architecture’ Category

7 Steps to Creating Quality

Saturday, September 9th, 2006

I found this thing by a guy who blogs about board game design. We can always learn more about creating quality, so here it is.

My three steps towards creating quality:

1. Figure out who’s going to care if it’s good, and what THEY think is good. If you’re a graphic designer, this is especially true because people are really screwy about what they think is good.

2. Find the best examples of what they think is good, with their help. This is not always easy, because sometimes you’re presented with contradictory definitions. Find what they really identify in those contradictory examples, A/B presentations (do you prefer this [show example] or [this, show other example]). Alternatively, this may require psychic powers, fMRIs, and torture. (Torturing the client is often tricky, but if you do it right, you can often insure prompt payment, while you’re at it.)

3. Make the best possible example of that definition of quality. If you can’t, don’t try, turn down the project.

This is completely true, yet completely facetious.

Logical Fallacies (useful when watching cable news networks)

Saturday, September 9th, 2006

This is a great list of logical fallacies, many of which you see every day. I was thinking you could make a drinking game out of this by watching cable news, and naming the logical fallacy, by name, when you see it. I suspect you could get drunk, pretty fast playing this game.

Why Good Technical Writing is Good Marketing

Thursday, June 8th, 2006

We’ve all experienced the manual from hell.

You might have in your hands the greatest piece of software, the most fetishistic piece of hardware, or maybe just a kid’s toy with “some assembly required”.

But the experience is ruined because the manual makes no sense.

Is there an excuse? No, there’s not.

There was a time when manuals had to be written up on typewriters or longhand, they had to be sent to a typesetter, professional illustrators were brought in, proofing and correction cycles were long and painful… but the job got done.

Now it’s easy. Digital cameras, Technical illustration in PhotoShop, 3D rendering from CAD, great page layout tools like Adobe InDesign, Acrobat PDFs, for proofing and electronic distribution, printing plants worldwide that can take PDFs and produce manuals locally… Even translation is easier than it has ever been.

The problem is most acute in small and medium-sized manufacturing firms. To maintain full-time staff to deal with these things is often a substantial financial burden. Many such firms actually develop their products in countries other than their end markets… so the engineers don’t even speak or write the language of the end customer, or don’t do so natively.

With the web, you’d think there would be an ongoing dialogue between manufacturer and user. Sure, many companies post their support phone numbers, but few actually provide ongoing guidance online, and many that do, do so inadequately. The long wait for support with most companies is a pretty good indicator that they are spending in support what they didn’t spend in documentation.

So why is it still a last minute effort by a low ranking engineer with no grammar skills and a complete unwillingness to use spell check? Why is there no user-testing? Why do the online help, the print manual, and the PDF on the provided CD all have inconsistent, often contradictory, always incomplete information?

The answer may differ between organizations, but it really comes down to a lack of commitment to end users. Many organizations isolate themselves from their users, putting the burden on retailers or their support staff, after the sale. There’s a booming aftermarket for manuals and magazines for most software products. All are indicators of a failure to communicate.

If you recognize this problem in your organization and would like help resolving it, contact me.

Back to Information Architecture

Monday, December 26th, 2005

This guy’s doing some cool things: EcoLanguage

These animated diagrams are great to visually show how economics works. He should switch to Flash, so the images are clearer, and larger, without the download time. And a professional voice-over would be good. But this is by far the clearest way to explain economics.

And people need to understand economics, badly.

This is Information Architecture approaching it’s highest potential.

The Secret Value of Business Blogging

Friday, December 16th, 2005

Those who followed the meteoric rise in the number of websites in the ’90s will
see parallels in the similarly stellar growth of blogs. By some estimates, the number of blogs doubles every five months, and is approaching 15 million blogs worldwide — Which makes blogging the buzz, everywhere you go. But most people are still at the stage of asking: “What is a blog” and “Why should I care?”. Businesspeople often ask, “How can I use a blog to help my business?”

What is a Blog?
The word “blog” is a contraction of “web log”. Like an ordinary website, it has text and navigation that uses HTML to display content in a web browser. It differs from an ordinary website by using specialized software to manage the content in a particular way. This blog software resides on a web server. It allows the user to write articles and manage images and links within the web browser itself, with little knowledge of HTML, and no special tools required.

When you write an article (called a “post”) for your blog, the post appears immediately online, on the blog’s home page. The most recent article is always at the top, and the rest in descending chronological order. As new articles appear at the top, older articles “roll off” the home page. Each article is also stored in an archive, where writings continue to be available for as long as the blog exists. Links to the archives are automatically created and managed by the blog software.

The Secret Value of a Business Blog
Because it is easy to write a post, and the posts appear chronologically, it forms a journal. For a business, a blog is a great way to keep customers, employees, vendors, and the press up to date on company or industry news. But the secret value of blogs is not just how people read them, but how search engines, like Google, read them. Blogs are magic at Search Engine Optimization (SEO).

The secret is that, over time, posts written about a particular product, service, or industry will create a cumulative volume of pages that are rich in keywords related to your specialty. The more you write, and the more careful you are about embedding keywords in your posts, the higher your blog will appear in search results.

To really power your way to the top of the search engines requires getting more sites to link to yours. Google uses the number of links into your site to establish a “page rank”. Page rank, plus keyword matching, are combined to position your page in the search results. But to really drive traffic to your blog, you need to become an “active blogger.”

Passive Bloggers Write, Active Bloggers Link
If you just write articles on your blog, you’ll eventually get more people viewing it. But this is the passive approach. To crank it up, become an active blogger.

Blogs have the ability to accept “comments” from readers. Sometimes this feature is turned off to avoid “comment spam”, but most sites still accept comments. After you write an article on your site, go to like-minded blogs, and use their comments to notify them of your article. These comments normally link back to your site. Typically, active bloggers watch their comments. Most are looking for good material for their own blogs, So they might follow up on your comment by mentioning your article on their blog, and linking to it. Over time, this increases the number of pages linking into your blog, and your search engine positioning will magically rise closer to the top.

Ping the Blog Search Engines
Traditional search engines only update their links every few months. This is inadequate for blogs that are updated weekly, daily, even hourly. So specialty search tools for blogs have stepped in to fill the gap. These tools allow you to “ping” them each time you post a new article. The ping notifies them so they can immediately update their index of blog entries. Blog search engines just store an entry of each post, and link directly to the archive of that post. The archive has a permanent address (called a “Permalink”) so that, even years in the future, a search will return the correct results.

If you start a business blog, post at least two articles per week, and keep at it, and it will pay dividends. If you become an active blogger, you will soon create a network of links and relationships with other blogs that will increase your authority both to readers and to search engines. Becoming an authority in your field can only help your business.

Blogging tools:
WordPress
Blogger
TypePad
Moveable Type

Blog Search Engines:
Googles Blog Search
Technorati
BlogPulse

Sources of Business Blogging Information:
Author’s Blog
Blog Herald
The Intuitive Life
Wikipedia on Blogs